Policies

Return and Refund Policy

  • Requests for refunds must be made within 24 hours of receipt
  • Requests for refunds made after 24 hours of receipt will not be eligible
  • Customer will bear the full cost of return shipping
  • Returns accepted only when condition of damage during transit is evident
  • We do not accept returns of items damaged by the user, or by improper use of the item
  • Drawton Pens retains the right to deny any return for any reason.
  • Returns must be received before refunds are issued

 Acceptance of Orders

  • We must receive payment of the price of the products and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order.
  • This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

Availability

  • All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the payment and the delivery charges of the unavailable products.

Liability

  • If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 2 days of receipt. 
  • Refunds for non-delivery will only be approved 30 days after order has been accepted. Within this 30-day period, we will not accept any liability for non-delivery.
  • To the extent permitted by law, Drawton Pens accepts no liability for loss, damage or injury arising as a consequence of non delivery of goods or advice provided.
  • Drawton Pens shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Drawton Pens has been advised of the possibility of such damages.
  • As with all foreign imports, you are liable for any taxes and duties imposed by your local taxation authority (e.g. customs duty, excise duty and/or import VAT). It is important that you check these rates before ordering.